Step 01
Sign-in email did not arrive
Wait up to two minutes, check spam and the email spelling, then request one new link. Use the newest email because each link works once.
Customer help
Self-service guideFind the safest next step.
Recover access without creating duplicate payments, emails, or refund requests. Start with the situation that matches what you see.
Keep your recovery safe
Use the same email and existing order or support reference throughout a recovery. Never send passwords, one-time links, activation codes, device private keys, screen content, or file content to Support.
Step 02
Activation email needs attention
Sign in with the purchase email, open Access & licenses, and check delivery status. If no device is active and resend is available, request one new activation email.
Step 03
Payment is still being verified
Return to the same product purchase page and refresh the saved order. Keep its order reference and do not start a second payment.
Step 04
Computer was replaced or lost
Keep the support reference from Access & licenses. Device release and security blocking require support verification and are not performed by the customer page.
Product app reports
Track a problem you already reported
Sign in to see your case reference and current status. The internal team works the linked issue in its support system; keep the case reference for follow-up. A support case contains metadata and your description, not an upload of screen or file content.
Access & licenses
Use this Portal for sign-in, delivery status, trial access, paid licenses, and approved recovery actions.
Span enrollment
Beta availability, invitation status, and activation instructions stay tied to the verified account and invitation.
Independent product
Cutter has its own product site. Return to this Portal for account, purchase, or license questions that are handled here.
Open Cutter ↗